Q: Can I visit the same attraction twice?

You can visit each attraction once with the pass. Unfortunately, repeat entry is not possible.

Q: If there is an exhibition at one of the museums I visit, is it included with my pass?

It&#39;s up to the discretion of the museum, please enquire at reception upon arrival to see if it is included with the pass. Please note: additional exhibitions are only free of charge with your first two chosen attractions on your Roma Pass.

Question 1

Can I visit the same attraction twice?

Accepted Answer

You can visit each attraction once with the pass. Unfortunately, repeat entry is not possible.

Question 2

Is the OMNIA Vatican & Rome Pass suitable for those with disabilities and their carers?

Accepted Answer

Some attractions may offer carer places or free entry to visitors with disabilities, so this pass might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

Question 3

Do I need to pre-book attractions?

Accepted Answer

Some attractions may require pre-booking. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website.

Please note:

If you need to make any changes to an Omnia Card attraction reservation, you can contact info@omniavaticanrome.org and we'll be able to assist you.

If you need to change your reservation to any Roma Pass attractions, including the Colosseum, you will need to contact the attraction directly.

Question 4

Do the first two free attraction entries with my Roma Pass have to be consecutive?

Accepted Answer

Yes, the first two entries have to be used consecutively. From the third admission, you must purchase a ticket at a discounted rate at the attraction’s ticket office.

Question 5

If there is an exhibition at one of the museums I visit, is it included with my pass?

Accepted Answer

It's up to the discretion of the museum, please enquire at reception upon arrival to see if it is included with the pass.

Please note: additional exhibitions are only free of charge with your first two chosen attractions on your Roma Pass.

Question 6

If I order online, how do I receive my OMNIA Vatican & Rome Pass?

Accepted Answer

If you order the card online through the website, you will have the option to pick it up at a redemption center in central Rome.

Check out the Collection page for more information.

Question 7

How does a Child pass differ from an Adult pass?

Accepted Answer

Child passes (ages 6-17) do not include the Roma Pass or Travelcard but still give children included entry to all Omnia Card attractions.

A Child pass does not include a Roma Pass or Travelcard because of the following:

Admission to most museums, monuments, galleries, and archaeological areas is free to anyone under the age of 18.
Children under 10 travel free on public transport services in the territory of Roma Capitale, when accompanied by a fare-paying adult.

Question 8

Can I buy this for a group?

Accepted Answer

You can purchase up to 10 cards per adult/child card when you buy online. The card, however, is not designed for large groups of travelers and in some cases, large groups may be turned away from certain popular attractions.

If you are traveling in a large group, contact each attraction in advance to avoid any disappointment.

Question 9

Can I get a refund?

Accepted Answer

You can get a refund if you cancel within 14 days of purchase.

Question 10

How do I use my Roma Pass as a Travelcard?

Accepted Answer

The Roma Pass card is a single card for both public transport and entrance to museums. The card works on an RFID (Radio Frequency Identification) system.

Simply place your card on the black circle of the yellow reader to get on trams, buses, and metro trains. A green light indicates that the card has been read correctly. It doesn’t have to be inserted or stamped in validating machines or installed on buses, trams, or in metro stations.

Using your Roma Pass on public transport will activate it, even if you haven't visited your first attraction yet.

Question 11

Where can I travel with the Travelcard?

Accepted Answer

This pass includes a Travelcard which is valid for three consecutive days. It includes travel on the Metro system, buses, and overground trains.

Question 12

Do children travel free on Rome’s public transport?

Accepted Answer

Children under 10 years can travel Rome transport system for free.

Question 13

When can I start using the OMNIA Vatican & Rome Pass?

Accepted Answer

You can use it as soon as you have picked it up! Just turn up at the first attraction you want to visit and your cards will activate upon entry.

It will be valid for three consecutive days.

Question 14

Is this pass package valid for 72 hours?

Accepted Answer

Yes, it will last for 72 hours. For example, if you activate your Roma Pass or Omnia Card on a Monday at 4PM, this will count as your first valid hour.

Question 15

What happens if I change the date of my trip to Rome?

Accepted Answer

When booking, select an estimated date of arrival if you haven’t confirmed your trip already, however, the card is valid for 12 months from the date of purchase, should your plans change.

Question 16

How does the Omnia Rome and Vatican Pass work?

Accepted Answer

The Omnia Rome and Vatican Pass is designed to help save you money and time when visiting the capital.

Your Omnia Rome and Vatican Pass includes:

An Omnia Card, which includes entry to several Vatican attractions, as well as the Rome Hop-On Hop-Off Bus.
A Roma Pass which gives you free entry to your first two included Rome attractions, plus discounted entry to many more.
A 72-hour Travelcard to help you breeze between attractions with ease.

Question 17

What are the main benefits of the OMNIA Vatican & Rome Pass?

Accepted Answer

The OMNIA Vatican & Rome Pass is the complete sightseeing package. With your two passes, you'll have free entry to top attractions, as well as discounted entry into many other popular sites within Rome.

Plus, don’t worry about your travel because that’s covered with a Travelcard too. Enjoy unlimited free access to the city’s transport system.

Question 18

Does the pass include all of Rome's attractions?

Accepted Answer

The Omnia Rome and Vatican pass includes entry to many of Rome and Vatican City's best attractions. For the full list of what's included, visit our attractions page.

Question 19

Why didn't my order go through?

Accepted Answer

First off, are you sure you are using the correct billing address (it's the one listed on the bank statement)?

Still no luck? Double-check the card number, expiry date, and CVV are all correct. And make sure it's still valid and has enough available balance.

Sometimes, 3D Secure authentication can fail and your bank will decline the transaction as a safety precaution. Contact your bank to verify this transaction before reattempting to make a purchase.

If you would like to check the status of your order, you can do that using our automated chat service here.

Question 20

Why didn't I get a confirmation email?

Accepted Answer

Purchased a pass but still waiting for your confirmation email? Or has your order been declined? If so, it may be due to one of the following reasons…

You submitted an incomplete or incorrect billing address.
Your 3D Secure authentication failed.
Your bank did not process the transaction as a safety precaution and requires further authorization from you.
There was a typo in the email address.

If you’re sure that all of the above details are correct, please give our customer services team a call using the numbers listed at the bottom of this page. They’ll be happy to help!

Oh, and don’t forget to double-check your junk folder – sometimes our confirmation emails accidentally end up there.

Question 21

How long is the OMNIA Vatican & Rome Pass valid for?

Accepted Answer

You will have 12 months from the purchase date to activate your pass.

Question 22

I have an issue that isn't addressed here – what do I do?

Accepted Answer

If you can't find what you're looking for on our FAQs page, please contact Omnia Card directly and they'll be able to assist.

Question 23

Do I need to make reservations to visit attractions?

Accepted Answer

Some attractions may require pre-booking. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website.

Please note:

If you need to make any changes to an Omnia Card attraction reservation, you can contact info@omniavaticanrome.org and we'll be able to assist you.

If you need to change your reservation to any Roma Pass attractions, including the Colosseum, you will need to contact the attraction directly.

Question 24

Where can I collect my pass?

Accepted Answer

Pick up your passes from the Opera Romana Pellegrinaggi collection desks at the locations below:

St Peter's Square, Piazza Pio XII, 9
Lateran Complex, Saint John’s in Lateran Basilica

Please note: both collection points are closed on Sundays.

FAQs - OMNIA Rome And Vatican Pass

Dreaming of that Rome city break?