General

  • How does the Rome and Vatican pass package work?

    The Rome and Vatican pass package is designed to help save you money and time when visiting the capital. 

    As part of this pass package, you’ll receive:

    • A Roma Pass which gives you free entry to your first two included Rome attractions, plus discounted entry to many more.
    • An Omnia Card, which allows you free entry to several Vatican attractions, as well as the Rome Hop-On Hop-Off Bus. 
    • A 72-hour Travelcard to help you breeze between attractions with ease.

     

COVID-19

  • How is COVID-19 impacting my upcoming travel plans with my Rome and Vatican pass package? 

    Given that rules and regulations seem to be constantly changing at the moment, you may be wondering how COVID-19 will impact your visit to Rome.

    Before planning your trip, we recommend that you consult Italy’s government website for the most up-to-date information on local rules and travel regulations.

  • Can I purchase this pass package now for an upcoming trip?

    The Rome and Vatican pass package remains available for advance purchase and you have an entire year to activate it. By purchasing your pass now, you can have peace of mind that you are supporting the tourism recovery effort and helping our family of attraction partners.

Benefits

  • What are the main benefits of the Rome and Vatican pass package?

    The Rome and Vatican pass package is the complete sightseeing package. With your two passes, you'll have free entry to top attractions, as well as discounted entry into many other popular sites within Rome.

    Fast track your way into a handful of landmarks and attractions and skip the queues when it’s busy. Don’t worry about your travel because that’s covered too with a free Travelcard with unlimited access to the city’s transport system. 

  • Is there any benefit in buying now?

    If you purchase your pass package online this allows you to plan in advance, familiarise yourself with the product, and start making an itinerary with the help of our website - you can then pick up your passes and guidebook when you arrive in Rome.

Attractions

  • Does this pass package include all of Rome's attractions?

    The Rome and Vatican pass package includes many of Rome and Vatican City's best attractions. For the full list of what's included, visit our attractions page

  • Are the attractions accessible all year round?

    Usually, the majority of attractions are open all year round, however, there may be some partial closures around Christmas and New Year. 

    Check the opening hours and dates for each attraction in advance to help plan your trip.  

  • Can I visit the same attraction twice?

    You can visit each attraction once with this pass package. Unfortunately, repeat entry is not possible. 

  • Is the Rome and Vatican pass package suitable for those with disabilities and their carers?

    Some attractions may offer carer places or free entry to visitors with disabilities, so this pass package might not be the most suitable for them as requirements vary from attraction to attraction. Please contact them directly for further information.

  • Do I need to pre-book attractions?

    Some attractions may require pre-booking. If this is the case, you will find all booking information listed on our reservations page and the individual attraction pages on our website.

    Please note:

    If you need to make any changes to an Omnia Card attraction reservation, you can contact [email protected] and we'll be able to assist you.

    If you need to change your reservation to any Roma Pass attractions, including the Colosseum, you will need to contact the attraction directly. 

     

  • Do the first two free attraction entries with my Roma Pass have to be consecutive?

    Yes, the first two entries have to be used consecutively. From the third admission, it is necessary to purchase a discounted ticket at the attraction’s ticket office.

  • If there is an exhibition at one of the museums I visit, is it included with my pass package?

    It's up to the discretion of the museum, please enquire at reception upon arrival to see if it is included as part of the pass package.

    Please note: additional exhibitions are only free of charge with your first two chosen attractions on your Roma Pass. 

Purchase

  • If I order online, how do I receive my Rome and Vatican pass package ?

    If you order the card online through the website, you will have the option to pick it up at one of the four redemption centers in central Rome.

    Check out the Collection page for more information.

  • Can I buy this pass package in Rome?

    You can! Just visit one of our redemption centers

  • How do you define a child?

    You can buy a Child Card for children aged 6-9 years.

  • Do you offer discounts for groups, students or senior citizens?

    Because this pass package has been designed to help visitors save both time and money, we do not offer any further discounts.

  • Can I buy this for a group?

    You can purchase up to 10 cards per adult/child card when you buy online. The card, however, is not designed for large groups of travelers and in some cases, large groups may be turned away from certain popular attractions.

    If you are traveling in a large group, contact each attraction in advance to avoid any disappointment.

  • How do I use an offer code or discount code?

    Enter and redeem your offer code on the checkout page after you have chosen your product(s).

    Note: offer codes cannot be used in conjunction with any other discount.

  • Why haven't I received my email confirmation?

    Your email confirmation should normally arrive in your inbox a few minutes after completing a transaction/purchase. If you haven't received an email confirmation then we recommend you check your spam filter or junk folder.

    If you still cannot locate an email then please send a request through to our customer service team confirming your email address and order reference number. 

  • Can I get a refund?

    You can get a refund if you cancel within 14 days of purchase. 

Transport

  • How do I use my Roma Pass as a Travelcard?

    The Roma Pass card is a single card for both public transport and entrance to museums. The card works on an RFID (Radio Frequency Identification) system. Simply place your card on the black circle of the yellow reader to get on trams, buses, and metro trains. A green light indicates that the card has been read correctly. It doesn’t have to be inserted or stamped in validating machines, or installed on buses, trams, or in metro stations.

    Using your Roma Pass on public transport will activate it, even if you haven't visited your first attraction yet. 

  • Where can I travel with the Travelcard?

    This pass package includes a Travelcard which is valid for three consecutive days. It includes travel on the Metro system, buses, and overground trains. 

  • Do children travel free on Rome’s public transport?

    Children under 10 years can travel Rome transport system for free.

  • Is the transport limited to certain hours of the day?

    No, you can use your Travelcard any time. 

    The Metro is open from 5.30AM until 11.30PM. On Saturdays, this extends to 12.30AM.

    Local buses and the rail network’s hours of service may vary so consult ATAC, Rome’s local transport operator before you travel.

Validity

  • How long is the Rome and Vatican pass package valid for?

    From the date of purchase, you'll have 12 months to activate your pass package. 

  • When can I start using the Rome and Vatican pass package?

    You can use it as soon as you have picked it up! Just turn up at the first attraction you want to visit and your cards will activate upon entry.

    It will be valid for three consecutive days.

  • Is this pass package valid for 72 hours?

    Yes, it will last for 72 hours. For example, if you activate your Roma Pass or Omnia Card on a Monday, this will be included as the first day and your last day will be Wednesday.

    Note: if you start using your card in the late afternoon or evening, it will still count as your first day.

  • What happens if I change the date of my trip to Rome?

    When booking, select an estimated date of arrival if you haven’t confirmed your trip already, however, the card is valid for 12 months from the date of purchase, should your plans change.

Call Us

Call us

  • Support team
    +44 (0)20 7293 0972

Hours

  • Monday-Friday
    9AM-8PM
  • Saturday
    10AM-4PM
  • Sunday
    10.30AM-4.30PM